Over the past decade I’ve owned and operated telecom and cable TV service providers, systems integration firms and built multiple professional service teams. I have hired dozens of professional services organizations and done business with some of the world’s largest engineering entities. Of the relationships created, I view the one that we’ve established with SiMX as one of the most valuable and genuine.
I offer my most sincere recommendation of SiMX based not only on the impressive technical feats that I have witnessed, but rooted by the honesty, sincerity and exceptional business acumen exhibited by the SiMX development and support teams.
My first experience with SiMX was early in 2012 when pressed against a deadline and feverishly hunting for a solution. We hired and fired two other firms who were unable to deliver and was about to abandon a complex data mining project that would forever change the landscape of an industry. We had tens of thousands of pages of information, each contained data of various sorts and formats but what we needed was uniformity and a relational database. After months of hamming and spending thousands of dollars in professional services and consulting contracts with other firms, no one else was able to deliver. Unwilling to give up, we searched for a firm who could overcome the issues, address the known obstacles and deliver a solution. We contacted a dozen organizations that day, then, we found SiMX.
I had a return call from a SiMX Solutions Expert in minutes; the next day a lead developer vetted their ability to accomplish the project as I watched in real-time. SiMX’s customer service is top drawer. Our first project with SiMX was completed on time, on budget and with impeccable accuracy. We needed a few more passes on the data structure to fit our system and they obliged with dispatch. Where every other partner was over-budget and incapable SiMX simply and expertly delivered. We were notably impressed with SiMX’s professionalism, responsiveness and detail so we presented a data acquisition and reporting project of mammoth proportions.
The team approached the opportunity with clarity and a level of engagement you don’t typically find with contractors. They embraced the strategic, philosophical and technical aspects with a high degree of sophistication and skill. It’s been a year since we commenced on the project; it’s evolved tremendously in form and function due to the excellent working relationships and friendships established over time.
We fully trust SiMX to deliver on time, as promised and without excuses. Their practical and direct approach streamlines our costs and our solutions. Their results continue to exceed our expectations.
We have concurrently scoped and delivered other projects as well; one in particular speaks volumes to the character of the team at SiMX: It was the Friday before Christmas; with only days until the New Year a client approached me with an emergency. They needed years of medical records, charts and customer data extracted and imported into a new system but they could only produce PDF reports from the old system. Their data was locked in a system about to be decommissioned and all the while their operation must remain in service 24/7.
We did not have the time to fully scope and estimate this project; the business deal between SiMX and our company was negotiated on trust. SiMX director Andrei Afanassenkov simply stated: “you pay not for effort, only for results”. He then approached the challenge calmly and professionally; within days all data was extracted, reassembled into multiple iterations of new databases and a User Interface was created to fully support the transition for staff. With the combination of our company and SiMX the entire projected was “turn-key” and the client was delighted. Once again SiMX made us look very good.
We work with SiMX on a regular basis, often communicating daily on a number of items and projects. Their level of service and responsiveness has been consistently excellent. I strongly encourage you to consider the SiMX team for your complex data acquisition, reporting, software and/or application development needs.